By using this website and submitting a booking inquiry you agree to these terms. If anything feels off, ask us before booking — we'd rather talk early than untangle misunderstandings later.
What these terms cover
These terms govern (a) use of the second-home.hr website and (b) the rental of three apartments in the Second-Home villa in Ražanj (Trogir, Šibenik, Rogoznica unit). A booking is created only when we confirm availability and dates in writing (by email).
Booking
You send an enquiry through the form on the apartment page. That is not yet a booking — the dates may meanwhile be taken through Booking.com or Airbnb, because we share one calendar across all channels. Once we confirm the dates are free, you receive a proforma invoice and a payment link by e-mail. The booking is made when payment goes through: immediately by card, or once a bank transfer is visible in our account. If you do not pay within the deadline, we release the dates.
Payment
Once we confirm the dates are free, you receive a proforma invoice and a payment link by e-mail. On that page you choose the amount and the method. The amount can be a 30% deposit or the full sum; the remainder is settled before arrival. The method is card (Visa, Mastercard, Amex, Apple Pay, Google Pay through the provider Stripe) or bank transfer. For a bank transfer the page shows every payment detail and a 2D code you scan in your banking app. The payment deadline is 5 days from the date confirmation. With a card the booking is confirmed immediately; with a bank transfer once the money is visible in our account. Prices are in euros. We never see or store your card details — you enter them on the provider's secure page. If card payment is temporarily unavailable, the page says so and bank transfer remains. The tourist tax is included in the price and shown separately on the proforma invoice.
Cancellation and changes
Cancellation 14 or more days before arrival: full refund of the amount paid. 7–13 days before arrival: 50 % refund. Less than 7 days before arrival or no-show: the deposit is non-refundable, as the dates were reserved for the guest and could not be offered to others. Force majeure (border closures, natural disaster) is an exception — then we refund the full amount. We always try to accommodate date changes. Refunds are issued the same way the payment was made: to the original card or to the account the transfer came from. We send the money within 5 to 10 working days of confirming the cancellation. We charge no processing fee. To cancel, write to us at info@second-home.hr — system e-mail is sent from an address that does not accept replies.
Check-in and check-out
Arrival: from 14:00. Departure: by 10:00. Other times by arrangement, at no extra charge, if the apartment allows it.
Guest reviews
After you leave we send you a link to write a review. It is voluntary, and only a guest who actually stayed with us can write one. We publish a shortened name and the country, never your e-mail or booking details. We read every review before it appears and we publish critical ones too — but not abusive or untrue ones, nor any that reveal other people's personal data. You can ask us to remove yours at any time at info@second-home.hr.
House rules
Smoking — No smoking inside — smoking on the open terrace is allowed.
Quiet hours — Quiet hours 22:00–07:00. Respect for neighbours.
Pets — Pets are not allowed (allergies of subsequent guests).
Guest count — Max guest count is in the apartment description. More by arrangement.
Damage — Negligent damage is reimbursed at actual value.
Pool — Children in the pool only under adult supervision. No diving in the shallow end.
Guest obligations
On arrival, present a valid ID document for registration in the eVisitor system (legal obligation). Treat the equipment as your own. Report any defect or shortage immediately — we try to resolve within 24 hours.
Our obligations
Apartment fully clean on arrival, fresh bed linen and towels, equipment in working order. Phone availability 8:00–22:00 for any questions during your stay. Emergency interventions (power failure, water failure, AC failure on hot days) prioritized.
Liability
We are not liable for damage to a guest's personal property caused by the guest's negligence, force majeure (storm, power outage by HEP, fire of unknown cause) or third parties. We recommend travel insurance. Our liability is capped at the total booking value.
Website content
Photos, texts, and design of this website are our intellectual property. You may use them for personal purposes (e.g., sharing with family before booking). Commercial use is not permitted without written consent.
Consumer rights
These terms do not affect your mandatory rights under Croatian consumer protection law or EU law. In a dispute, please contact us directly first — most are settled in a few messages.
Applicable law and jurisdiction
The contract is governed by the law of the Republic of Croatia. We try to resolve disputes amicably; failing that, the court in Šibenik, Croatia, has jurisdiction. Consumers may also use the EU online dispute resolution platform (ec.europa.eu/consumers/odr).
Changes to terms
We may update these terms. Confirmed bookings remain governed by the terms in force at the time of confirmation — changes do not apply retroactively.
Contact
Questions about terms or booking? Get in touch by email or phone.